- Promoted by: Anonymous
- Platform: Udemy
- Category: Operating Systems & Servers
- Language: English
- Instructor: Dr. Amar Massoud
- Duration: 1 hour(s) 30 minute(s)
- Student(s): 1,033
- Rate 4.6 Of 5 From 0 Votes
- Expires on: 2025/04/02
-
Price:
34.990
Master the Art of Creating Effective SLAs for Optimal Service Delivery and Compliance
Unlock your potential with a Free coupon code
for the "Service Level Agreement Step by Step" course by Dr. Amar Massoud on Udemy.
This course, boasting a 4.6-star rating from 0 reviews
and with 1,033 enrolled students, provides comprehensive training in Operating Systems & Servers.
Spanning approximately
1 hour(s)
30 minute(s)
, this course is delivered in English
and we updated the information on April 01, 2025.
To get your free access, find the coupon code at the end of this article. Happy learning!
Unlock the power of Service Level Agreements (SLAs) with our comprehensive course designed to equip you with the knowledge and skills to create and manage effective SLAs. Whether you're new to SLAs or looking to enhance your expertise, this course is tailored to help you succeed in any industry. Led by Dr. Amar Massood, an expert with over 35 years of experience and 70 IT certifications, including PMP, ITIL, and COBIT, you'll gain insights from real-world examples and practical exercises.
In this course, you'll learn how to define service scope, identify key stakeholders, establish performance metrics, and ensure SLA compliance. We'll walk you through each step of the SLA creation process, from initial service definition to continuous improvement. You'll also explore industry-specific SLA practices, troubleshooting common issues, and aligning SLAs with frameworks like ITIL and ITSM.
By the end of the course, you'll be able to create customized SLAs that meet your organization's needs and maintain high service standards. This course is ideal for IT professionals, service managers, and anyone involved in managing service agreements. Whether you're working with cloud services, IT support, or any other service, the skills you'll learn will help you boost performance and customer satisfaction.
Enroll now and take the first step toward mastering SLAs for improved service delivery and business success!
Key topics: SLA creation, ITSM, ITIL, compliance, performance metrics, service management, troubleshooting SLAs.
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