- Promoted by: Anonymous
- Platform: Udemy
- Category: Operations
- Language: English
- Instructor: Dr. José Prabhu J
- Duration: 1 hour(s)
- Student(s): 1,739
- Rate 4.2 Of 5 From 0 Votes
- Expired on March 07, 2025
-
Price:
39.990
Call Control Strategies, Customer Service Excellence, Active Listening Techniques, Conflict Resolution, Communication
Unlock your potential with a Free coupon code
for the "Mastering Customer Service: Call Control Strategies 2.0" course by Dr. José Prabhu J on Udemy.
This course, boasting a 4.2-star rating from 0 reviews
and with 1,739 enrolled students, provides comprehensive training in Operations.
Spanning approximately
1 hour(s)
, this course is delivered in English
and we updated the information on March 06, 2025.
To get your free access, find the coupon code at the end of this article. Happy learning!
In today’s fast-paced customer service environment, mastering call control is essential for delivering exceptional customer experiences while maintaining efficiency. Mastering Customer Service: Call Control Strategies 2.0 equips sales and customer success professionals with the skills to guide conversations effectively, manage customer expectations, and resolve issues with confidence. Through practical techniques such as active listening, strategic questioning, and professional tone management, this course empowers learners to handle calls with clarity, control, and composure.
Participants will also explore proven methods for de-escalating difficult situations, overcoming objections, and closing calls efficiently while ensuring customer satisfaction. By applying these strategies, learners will not only improve their ability to navigate challenging interactions but also build stronger customer relationships. Whether you’re a seasoned professional or new to the field, this course provides actionable insights to enhance your call management skills and drive positive outcomes.
In this master course, I would like to teach the major 8 topics:
Module 1: Foundations of Effective Call Control
Module 2: Active Listening and Effective Questioning
Module 3: Managing Customer Expectations
Module 4: Controlling the Flow of Conversations
Module 5: Professionalism and Tone Management
Module 6: Effective Issue Resolution Strategies
Module 7: Overcoming Objections and Difficult Situations
Module 8: Mastering Efficiency and Call Closure
Enroll now and learn today !
If the coupon code expired for this offer, or the link is not working, let us know. We appreciate your cooperation!