Customer success management made practical: retention, growth, and metrics
Unlock your potential with a Free coupon code
for the "Customer Success Manager: Sales Driven Customer Success" course by Expert Academy , Lahcen Bouya on Udemy.
This course, boasting a 0.0-star rating from 0 reviews
and with 931 enrolled students, provides comprehensive training in Sales.
Spanning approximately
41 minute(s)
, this course is delivered in English
and we updated the information on January 16, 2026.
To get your free access, find the coupon code at the end of this article. Happy learning!
Do you want to improve customer retention, reduce churn, and grow revenue without relying only on new customer acquisition?
Do you want to learn upselling and cross selling techniques that feel natural, consultative, and relationship based?
If yes, this course will help you develop the skills of a sales driven Customer Success Manager (CSM) using practical strategies from customer success management and modern sales execution.
Why customer success management matters more than ever
Customer success is no longer only about support and customer satisfaction. Today, the most valuable Customer Success Managers are the ones who can drive:
Renewals and retention
Customer expansion (upsell and cross sell)
Strong customer partnerships
Long term account growth
Modern customers engage across multiple channels, and the companies that win are the ones that use data, customer insights, and a unified revenue strategy across teams.
What you will learn in this course
In this course, you will learn how to become a highly effective Customer Success Manager who can contribute directly to both customer loyalty and revenue growth.
You will learn how to:
Build stronger customer partnerships that lead to renewals
Identify customer needs and translate them into expansion opportunities
Apply practical upselling and cross selling strategies for CSMs
Track customer success using key metrics (health, adoption, satisfaction, churn risk)
Use data to improve engagement and increase customer lifetime value
Align customer success and sales teams to create a consistent, customer centric growth strategy
Who this course is for
This course is ideal for:
Aspiring and current Customer Success Managers (CSMs)
Account managers and relationship managers moving into customer success
Sales professionals who want to understand customer success management
Anyone responsible for retention, renewals, and customer growth
Enrol now
By the end of this course, you will have a clear customer success playbook to improve retention, build stronger relationships, and drive revenue growth through expansion.
Enrol now and strengthen your skills in customer success management.